Owner FAQs

Common Questions From Property Owners

• Do I have to accept Section 8 resident?

  No. Central Kentucky does not require a landlord to accept Section 8 or any other form of rent assistance. Our approach is to accept all forms of lawful income and factor them into the income requirements that all residents must meet.

• Are you a licensed property management company?

  Yes! In Kentucky we are required to be a real estate agent and be affiliated with a broker in order to practice residential property management. We’re fully licensed and follow all industry standards to ensure you and your property are well protected.

• Can I reach someone after hours?

  Absolutely. We have an emergency contact for urgent issues that come up outside of business hours. For general questions, we’ll respond during our regular office times.

• Can you deposit rent directly into my bank account?

  Yes! We offer direct deposit, so your rental income goes straight to your account without delays.

• Will I get to see the lease? Do I sign it?

  Yes, you will be required to review the lease before it’s finalized. We usually handle all lease signing and enforcing so you don’t have that to worry about.

• Do you also help with buying or selling real estate?

  We sure do. If you’re looking to buy or sell in addition to managing your rental, let us know—we can walk you through your options.

• When do I get paid, and how?

  Owner payments go out at the beginning of each month for the month prior by direct deposit. You’ll also get a statement showing rent collected and any expenses.

• How do you collect rent from residents?

  We offer multiple payment methods, heavily favoring online rent payments, to make things easy for residents—and to help ensure timely rent collection. We follow lease terms when handling late payments.

• What’s the typical lease length you offer?

  Most leases are for 12 months, with our residents staying in the home for an average of 18-24 months.

• How much security deposit do you require from residents?

  Our standard is to collect a deposit equal to a month’s rent. We can also adjust the amount based on the level of risk with the applicant, but we always stay within market norms and legal guidelines.

• How soon can you start managing my property?

  Pretty quickly! Once we have the paperwork signed and your property is ready to rent, we can get started. Our time to market is 12 days below the industry average.

• What types of properties do you manage?

  We manage a wide variety—single-family homes, multi-family properties, and even furnished travel/executive properties.

• What kind of reports will I receive, and how often?

  You’ll get monthly statements showing rent collected, maintenance costs, and any other activity. Need something specific? Just ask!

• Who holds the security deposit?

  We hold resident deposits in a secure, separate account as required by law. This helps ensure everything is handled properly and transparently.

• Do you charge me for lease renewals?

  No! Our goal is the same as yours: to keep residents paying market rent in their home as long as possible. We don’t charge you extra for accomplishing that goal.