Resident FAQs

We rent to the most qualified of the available applicants. Meaning, if there are multiple applicants for a property and they all qualify, we will choose the most qualified using our criteria as the standards.

Move-in costs vary. Please check the individual listing or ask our team for details.

Applicants must be at least 18 years old to legally enter into a lease agreement.

Yes! As long as the home is left in good condition (normal wear and tear is okay) and the lease terms are followed, your deposit will be refunded. Any charges for damages, unpaid rent, or cleaning will be deducted.

If you don’t meet the income, credit, or rental history requirements on your own, you may need a cosigner. They’ll need to meet our criteria and sign a guarantor agreement.

Great! You can apply online through our website or in person. We’ll need your completed application, application fee, proof of income, and a valid ID.

Most residents use our online portal, which is quick, secure, and available 24/7. You can also pay by bank transfer, credit card, or Pay Near Me/Retail Cash depending on what works best for you. We do not accept personal checks, bank checks, cashier's checks or money orders.

Possibly! Check your lease first, then contact our team. Some homes allow pets with a deposit or monthly pet rent, while others may have restrictions.

Let us know! The remaining resident may need to qualify on their own, or you can help find a replacement. All changes need management approval.

Most leases require written notice before moving out. Double-check your lease for the notice period and send your move-out notice in writing by the deadline. This notice can be sent by email to info@home-forward.com or by submitting through your online portal.

We do! Just submit a request through your resident portal and we’ll take care of routine maintenance. If damage is due to misuse or neglect, you may be responsible for the cost.